Fetch works well for most people, most of the time; but that is little consolation if it isn't working for you! Fetch Softworks website is the place to turn to when that happens. Please note that there are many thousands of Fetch users for every person providing technical support, so we are not equipped to provide extensive individual attention for each problem. Fortunately most problems are not one-of-a-kind, and the solutions may already be at hand. That's why we recommend that you start first with the Frequently Asked Questions (FAQ) page, and with the Fetch Help window in Fetch itself (which can be opened by choosing "Fetch Help" from the Window menu). Note that you can search all of Fetch Help using the "Find..." command in the Edit menu.

Your next stop should be our message boards, which let you benefit from the wisdom and experience of others, and vice-versa. Fetch Softworks personnel will give top priority to addressing questions on the message boards.

Finally, your last resort is to submit your problem using our feedback page. This option is only available to users who have purchased a license (the form will ask for your serial number).

Note that many of the problems people experience with Fetch aren't really problems with Fetch itself. Publishing information on the Internet is still an involved process, and while Fetch is part of the process it is only part. Fetch cannot fix HTML errors, teach your web server about new MIME types, or change your password. Nor can it work if your TCP/IP software is misconfigured, or the actual network connection is unreliable. In some cases we will recommend that you try another FTP client, such as Interarchy or Vicom FTP. We do this for two reasons: 1) we want to help you solve your problem, regardless of whether you end up using our software; and 2) if the problem persists with another program you can be fairly confident that neither Fetch nor the other program is at fault, and that gets you closer to finding out where the problem actually lies.